Reality is Just a state of Mind

Tips and ideas from the field

Sunday

ok, It's the whole drive thing and cell phone

A week doesn't go by that I'm not almost killed by a stupid driver that thinks they can drive and talk on the phone at the same time. More than once I've seen drivers actually press on the brake and slow down to under 20 MPH ON THE FREEWAY to cross 1 or more lanes of traffic for an offramp. This person almost always seems to be talking on the phone! Good gracious, what are these people thinking?

I know that this type of behavior happens also when drivers aren't on the phone but I continue to see much more of this stupid and dangerous behavior with the majority being caused by a telephone. How important do these people think they are that it's ok to endanger everyone on the road so they can talk and drive at the same time?

Heck, I'm not so certain that many on the roads today can even competantly drive even without using the phone, eating, or playing with their latest electronic gadget. All I ask is for a little common courtesy. .. and not to get killed by stupid people on their phones

and I also hate the darn cell phone!

Actually, it's not the cell phone I find objectionable but the manners of the users. Why am I subjected to people talking on the phone? I don't listen to other peoples conversations but give me a break! In the movies and supermarket. Oh Please.

Ok, I can hear you say that the person at the supermarket is shopping and finding out what's needed at home. If it was a simple or short conversation fine but the fact is that many people chat on the dang phone all through the store.

And everyones got one now. So we call people to let them know how important we are or find out the weather? What did people do before cell phones…. They actually had to think and plan a little! Probably two skills that are just to difficult for the average public school graduate.




And don't get me started on how they talk on their cell phones while driving!

I hate Call Centers and Cell Phones

Now you might think that someone who recognizes the benefits for both the consumer and business by having centralized call centers as support locations, you'd be wrong. I LONG for a return to the day when I didn't need to go through an endless list of push 1 for this and push 2 for that only to finally reach someone who can't help me anyways.

I guess the problem isn't actually the call center as much as the growth of computer control interaction screens. These screens allow the call center tech only to do what is on the screen. No chance of going outside the required scripting verbiage or actually helping a customer with a problem that might be out of the ordinary.

This is why after not helping the customer with the problem, they thank the customer, tell them how important they are to the business and ask if there's anything else they need. All after not helping them! Reality check here anyone?