I hate Call Centers and Cell Phones

Now you might think that someone who recognizes the benefits for both the consumer and business by having centralized call centers as support locations, you'd be wrong. I LONG for a return to the day when I didn't need to go through an endless list of push 1 for this and push 2 for that only to finally reach someone who can't help me anyways.

I guess the problem isn't actually the call center as much as the growth of computer control interaction screens. These screens allow the call center tech only to do what is on the screen. No chance of going outside the required scripting verbiage or actually helping a customer with a problem that might be out of the ordinary.

This is why after not helping the customer with the problem, they thank the customer, tell them how important they are to the business and ask if there's anything else they need. All after not helping them! Reality check here anyone?