Call Center Management is ALARMED! news at 11!

Read call center magazines, newsletters or any other periodical from the "trade" and you will inevitably run into an article or consultant who is "ALARMED" at the state of call center attrition. Now attrition is nothing more than people quitting their jobs in the call center and finding something else like boil likker at the hospital or septic tank sweeper.

ok, so I'm going a little overboard, but as almost anyone who's worked in a call center will tell you, it's just a LITTLE overboard. With the exception of management, call center work is extremely stressful and very unsatisfying for the great majority of employees.

Customer Service call centers are filled with people handling other peoples problems. Great fun!

Technical support call centers are filled with technicians who's only job is to fix electronics and other equipment and be yelled at by those who broke it and blamed for their inconvenience.

Outbound call centers are filled with people who "COLD CALL" other people who don't want to be bothered. They do this in the hope that out of the thousands of people called, they'll find someone who is interested in buying what they're trying to sell.

The common element in all these centers is that management probably isn't happy and working overtime to make their lives more difficult through a series of work rules that almost makes it necessary for the average employee to make an appointment to go to the bathroom.

and management is ALARMED and can't seem to figure out why people don't want to work in such an environment. To that I say of course not. They aren't subject to the same work rules and get much higher pay and benefits.